Norbury residents who want to raise a local issue with an elected representative can use Croydon Council’s official democracy pages to check their ward councillors, contact details and any published surgery arrangements.
The information is worth checking directly on the council website because councillor roles, contact details and surgery arrangements can change after elections, bank holidays or local diary changes.
Where to start
Croydon Council’s councillor profile pages list ward information and links for individual councillors. The council’s public directory currently includes pages for councillors shown as representing Norbury and Pollards Hill, including Councillor Leila Ben-Hassel, Councillor Matt Griffiths and Councillor John Wentworth.
Residents should open the live profile pages before contacting or attending a surgery, rather than relying on an old screenshot or search result.
What to check on a councillor page
- Ward: confirm the councillor represents your area, especially if you live near a ward boundary.
- Contact route: use the email, phone or contact details published by the council.
- Surgery information: check whether a regular advice surgery is listed and whether any appointment or timing note applies.
- Roles and committees: profile pages can also show council responsibilities, committee memberships and attendance information.
Finding your ward
If you are not sure which ward covers your address, use Croydon Council’s councillor and democracy pages to search by postcode or ward name. This is especially useful around Norbury, Pollards Hill, Thornton Heath, Streatham and borough-boundary areas where nearby streets may fall under different elected representatives.
What councillors can usually help with
Ward councillors can be a route for raising local council-service concerns, asking about borough decisions, or finding the right council process for an issue. They are not a substitute for emergency services, formal legal advice, or official reporting routes where those are required.
For urgent hazards, missed collections, housing applications, planning comments or other formal council processes, residents should still use the relevant Croydon Council service page so the issue is logged through the correct system.
Tip for residents
When contacting a councillor, include your name, address or nearby street, a concise summary of the issue, any council reference number, and what action you are asking for. Avoid sending sensitive personal information unless it is necessary and you are using an official contact route.
Sources: Croydon Council democracy profile pages for Councillor Leila Ben-Hassel, Councillor Matt Griffiths and Councillor John Wentworth.